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Understand the Terms That Govern Your Account

Before you open an account or fund it via Touch 'n Go eWallet, Boost, or GrabPay, these are the terms that define what we owe you and what we ask of you.

Jurisdiction-dependent accessAccount conditionsData rightsContact and dispute pathsCookie and retention policy
liverpol888 Understand the Terms That Govern Your Account
POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If a term is unclear, or you need to exercise a data or account right, there are three ways to contact us. Each channel routes directly to the team that handles legal and account matters — not a general inbox.

Team online

Live Chat

Open the chat widget from any page while logged in. Our team handles account-rights questions, term clarification and identity verification requests through this channel.

Email Support

Send your query to the address listed under Contact Us in your account settings. Include your registered account ID so we can locate your records without delay.

Account Dashboard

For data access, account closure, or payment-method removal — including unlinking your GrabPay or Boost wallet — use the self-service options under Account Settings directly.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Security and data handling sit at the centre of how we run the platform. We use SSL encryption across all transactions, including those processed through Touch 'n Go eWallet and FPX. Account logins are protected with OTP verification sent to your registered mobile number, and we do not store full payment credentials on our servers. Here is how we manage the four areas that matter most to your account.

Data Retention

We retain account and transaction records for the period required by applicable law. After that window, records are deleted or anonymised. You can request a copy of what we hold at any time via live chat.

Cookie Use

Cookies help us keep your session active and remember your preferred payment method, such as Touch 'n Go eWallet. You can manage cookie settings from the footer of any page without affecting your ability to log in.

Who to Contact for Changes

To update your registered mobile number, linked e-wallet, or personal details, go to Account Settings or contact live chat. Identity re-verification may be required for security-sensitive changes.

Request and Dispute Path

Data access requests, account-closure requests and dispute submissions all go through the email address in your Account Settings. We aim to respond within the timeframe set by applicable Malaysian data regulations.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often when it comes to legal terms, account conditions and data rights on liverpol888. If your question is not here, live chat is the fastest path to an answer.

Access depends on local law and is available where applicable regulations permit. We recommend checking whether your region allows access before opening an account.

After account closure, we retain your records for the period required by applicable Malaysian law. Once that window passes, personal data is deleted or anonymised per our retention policy.

Submit a data access request via the email address shown in your Account Settings. Include your account ID. We will respond within the timeframe set by applicable Malaysian data regulations.

No. One account per person is a firm condition of our terms. We check payment details — including linked GrabPay, Boost, and Touch 'n Go eWallet references — to enforce this rule.

You have the right to close your account. The process is in the Account Closure section of your dashboard. Any remaining RM balance can be withdrawn to your registered payment method before closure is finalised.

Go to Account Settings and select the payment method you want to remove, or contact live chat. Identity verification may be needed before we process the change.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.